Privacy Policy Integral Facilities Management (IFM) Pte Ltd Last updated: [28 February 2026]
1. Introduction Integral Facilities Management (IFM) Pte Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data in accordance with the Singapore Personal Data Protection Act 2012 (“PDPA”).
This Privacy Policy explains how we collect, use, disclose, and protect the personal data you provide to us through our website (integralfm.sg), when requesting a site visit, quotation, or any other interaction with our cleaning and facilities management services.
2. Personal Data We Collect We may collect the following types of personal data:
- Contact information (name, email address, phone number, WhatsApp number)
- Business or property details (company name, address of office/condo/site, type of premises)
- Other information you voluntarily provide (e.g., specific cleaning requirements, preferred schedule)
We collect this data primarily when you:
- Submit a form for quotation or site visit
- Contact us via phone, email, WhatsApp, or the website
- Interact with our services or communications
3. How We Collect Personal Data Personal data is collected directly from you (e.g., via enquiry forms, calls, emails) or automatically through website usage (e.g., cookies for site analytics, if enabled). We do not collect sensitive personal data unless strictly necessary and with your explicit consent.
4. Purposes for Collection, Use, and Disclosure We collect, use, and disclose your personal data for the following purposes:
- To respond to your enquiries, provide quotations, schedule site visits, and deliver cleaning/facilities services
- To communicate with you about our services, updates, or appointments
- To improve our website and services (e.g., analytics)
- To comply with legal obligations, resolve disputes, or enforce agreements
- For other purposes directly related to the above (with your consent where required under PDPA)
We will not use your data for unrelated marketing without your consent.
5. Disclosure of Personal Data We may disclose your personal data to:
- Our employees, contractors, or authorised service providers (e.g., cleaning teams, supervisors) strictly for providing services to you
- Third-party service providers (e.g., IT/hosting, payment processors if applicable) bound by confidentiality
- Regulatory authorities or law enforcement when required by law
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
6. Consent By providing your personal data to us (e.g., submitting a form or contacting us), you consent to our collection, use, and disclosure as described in this Policy. You may withdraw consent at any time by contacting us (see Section 10), but withdrawal may limit our ability to provide services.
7. Protection of Personal Data We implement reasonable administrative, technical, and physical measures to protect your personal data from unauthorised access, loss, misuse, or alteration.
8. Retention of Personal Data We retain your personal data only for as long as necessary to fulfil the purposes outlined above or as required by law. After that, data will be securely destroyed or anonymised.
9. Access and Correction Under PDPA, you have the right to:
- Access your personal data held by us
- Request correction of inaccurate data
- Withdraw consent (subject to legal exceptions)
To make such requests, contact our Data Protection Officer (details below). We will respond within reasonable timeframes as per PDPA.
10. Contact Us If you have questions about this Privacy Policy or your personal data, please contact:
Data Protection Officer Integral Facilities Management (IFM) Pte Ltd Email: sales@integralfm.sg
Phone/WhatsApp: +6580144341
11. Changes to This Policy We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our website/services after changes constitutes acceptance.
12. Governing Law This Privacy Policy is governed by the laws of Singapore.
Thank you for trusting Integral Facilities Management (IFM) Pte Ltd with your personal data.