Terms and Conditions Integral Facilities Management (IFM) Pte Ltd Last updated: February 2026
These Terms and Conditions (“Terms”) govern the use of our website (integralfm.sg) and the provision of cleaning and facilities management services by Integral Facilities Management (IFM) Pte Ltd (“we”, “us”, “our”, “IFM”). By accessing our website, requesting a quotation, scheduling a site visit, or engaging our services, you (“you”, “client”, “customer”) agree to be bound by these Terms.
1. Services 1.1 We provide commercial cleaning and facilities support services, including but not limited to:
- Office Cleaning (Daily / Weekly / Contract)
- MCST & Condominium Cleaning
- Commercial & Retail Cleaning
- Post-Renovation Cleaning
- Ad-Hoc & Deep Cleaning Services
1.2 All services are provided on an islandwide basis in Singapore. 1.3 Services are performed in accordance with our structured SOPs, checklists, and quality control systems. We reserve the right to subcontract work to qualified third parties under our supervision.
2. Quotations and Agreements 2.1 Quotations are valid for 30 days from the date of issue unless stated otherwise. 2.2 A quotation becomes a binding agreement only after:
- You accept it in writing (email, WhatsApp, or signed proposal), and
- We confirm acceptance and schedule the service. 2.3 Prices are quoted in Singapore Dollars (SGD) and exclude GST unless stated otherwise. Additional charges may apply for changes in scope, urgent requests, or special requirements.
3. Payment Terms 3.1 Payment is due as specified in the quotation/proposal (e.g., 50% deposit upon confirmation, balance upon completion, or monthly invoicing for contracts). 3.2 Late payments attract interest at 1.5% per month or the maximum rate permitted by law. 3.3 We reserve the right to suspend services for overdue payments.
4. Client Responsibilities 4.1 Provide safe and unobstructed access to the premises during agreed service times. 4.2 Ensure all necessary utilities (water, electricity) are available. 4.3 Inform us in advance of any hazards, restricted areas, or special requirements (e.g., security clearance). 4.4 Notify us immediately of any damage, complaint, or issue after service completion.
5. Cancellation and Rescheduling 5.1 Cancellations or rescheduling must be notified at least 48 hours in advance for one-off services, or as per contract terms for ongoing services. 5.2 Late cancellations may incur a cancellation fee up to 50% of the service value. 5.3 We reserve the right to cancel or reschedule due to unforeseen circumstances (e.g., weather, staff illness) with reasonable notice.
6. Liability and Indemnity 6.1 We will perform services with reasonable care and skill. 6.2 We are not liable for:
- Pre-existing damage or defects in the premises
- Loss or damage caused by your negligence, misuse, or failure to follow instructions
- Indirect, consequential, or special losses (e.g., business interruption) 6.3 Our total liability under any service is limited to the value of the specific service provided. 6.4 You indemnify us against claims arising from your breach of these Terms or misuse of the premises.
7. Termination 7.1 Either party may terminate a contract with 30 days’ written notice (or as specified in the agreement). 7.2 We may terminate immediately if you fail to pay outstanding amounts or breach these Terms materially.
8. Force Majeure We are not liable for delays or failure to perform due to events beyond our reasonable control (e.g., natural disasters, government restrictions, pandemics).
9. Intellectual Property All content on integralfm.sg (text, images, logos) is owned by IFM or licensed to us. You may not reproduce or use it without permission.
10. Governing Law and Dispute Resolution 10.1 These Terms are governed by the laws of Singapore. 10.2 Any disputes shall be resolved through negotiation, failing which, submitted to the exclusive jurisdiction of the Singapore courts.
11. Amendments We may update these Terms at any time. Continued use of our services or website after changes constitutes acceptance.
12. Contact For questions regarding these Terms, contact: Integral Facilities Management (IFM) Pte Ltd Email: sales@integralfm.sg or your real email] Phone/WhatsApp: +6580144341
By engaging our services, you confirm that you have read, understood, and agree to these Terms and Conditions.
Thank you for choosing Integral Facilities Management (IFM) Pte Ltd.